On occasion, CNSIT receives questions regarding the possibility of a message being caught by an incoming e-mail filter.\u00a0 The symptom for the end user is usually that a message they have expected hasn’t been delivered.\u00a0 Typically, there are 3 options for the message’s absence.<\/p>\n
Junk Folder on the Client<\/strong><\/p>\n The first place to check is in a Junk\/Clutter folder on the E-mail Client program in use.\u00a0 Clients include (but are not limited to) MS Outlook, Thunderbird, and Mac Mail.\u00a0 Each has slightly different ways of handling mail it determines as junk, but often act in a similar fashion by dropping these messages in a “Junk” folder.\u00a0 Check there first!<\/p>\n O365 Quarantine<\/strong><\/p>\n The next possibility is the O365 Quarantine, which can catch suspicious e-mail before it ever reaches your inbox and e-mail client.\u00a0 ACNS has created the following page with instructions on releasing quarantined e-mail.\u00a0 Often, you will also want to add these false positives to your safe sender, and luckily directions for doing so are also listed below:<\/p>\n