{"id":3032,"date":"2019-09-03T09:43:00","date_gmt":"2019-09-03T15:43:00","guid":{"rendered":"http:\/\/wp.natsci.colostate.edu\/cnsit\/?p=3032"},"modified":"2022-05-16T09:07:07","modified_gmt":"2022-05-16T15:07:07","slug":"outlook-on-macos-search-not-working","status":"publish","type":"post","link":"https:\/\/cnsit.colostate.edu\/kb\/outlook-on-macos-search-not-working\/","title":{"rendered":"Outlook on MacOS – Search not working"},"content":{"rendered":"\n

Every so often we are contacted with a MacOS Outlook client that his having trouble searching. The symptoms typically resemble something like “No Results” found or a severely limited set of results returned, such as only the past week’s worth of e-mail.<\/p>\n\n\n\n

Outlook on MacOS utilizes the built-in Spotlight indexing system for its search, and sometimes this gets messed up. The following steps are the first to take when trying to remedy this situation.<\/p>\n\n\n\n

If you are running a version of MacOS older than Mojave (10.14) – the solution is fairly simple. Just download and run the “Outlook Search Repair Tool” found here: https:\/\/docs.microsoft.com\/en-us\/outlook\/troubleshoot\/outlook-for-mac\/useful-tools<\/p>\n\n\n\n

For those that are running Mojave (10.14) or newer – the following steps should accomplish the same thing (although more complicated):<\/p>\n\n\n\n

  1. Choose Apple menu<\/strong>, then System Preferences<\/strong>, and then Spotlight<\/strong>. <\/li>
  2. Select the Privacy<\/strong> tab. <\/li>
  3. In Finder:
    1. On the Go menu, select Go to Folder…<\/strong> <\/li>
    2. Copy and paste the following location into the “Go to the folder:” dialog box and select Go<\/strong>: ~\/Library\/Group Containers\/UBF8T346G9.Office\/Outlook\/Outlook 15 Profiles\/ <\/li><\/ol><\/li>
    3. Drag the “Main Profile” folder to the Privacy<\/strong> tab. Once added, remove the folder, and Spotlight will re-index the folder. You must perform this step for any additional profile folders you have. <\/li>
    4. Please note that re-indexing a folder could take many hours, so be patient!<\/li><\/ol>\n\n\n\n

      More in-depth solutions can be found here: https:\/\/support.microsoft.com\/en-us\/help\/2741535\/outlook-for-mac-search-returns-no-results-and-task-items-are-not-displ<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      Every so often we are contacted with a MacOS Outlook client that his having trouble searching. The symptoms typically resemble something like “No Results” found or a severely limited set of results returned, such as only the past week’s worth of e-mail. Outlook on MacOS utilizes the built-in Spotlight indexing system for its search, and […]<\/p>\n","protected":false},"author":2,"featured_media":3033,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,19,5,6],"tags":[],"class_list":["post-3032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple","category-e-mail","category-general-cnsit","category-knowledge-base"],"_links":{"self":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/3032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/comments?post=3032"}],"version-history":[{"count":2,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/3032\/revisions"}],"predecessor-version":[{"id":4531,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/3032\/revisions\/4531"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/media\/3033"}],"wp:attachment":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/media?parent=3032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/categories?post=3032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/tags?post=3032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}