{"id":781,"date":"2012-04-24T09:08:14","date_gmt":"2012-04-24T15:08:14","guid":{"rendered":"http:\/\/wp.natsci.colostate.edu\/cnsit\/?p=781"},"modified":"2020-12-07T12:37:50","modified_gmt":"2020-12-07T19:37:50","slug":"symantec-tamper-protection-alert-adobearm-exe","status":"publish","type":"post","link":"https:\/\/cnsit.colostate.edu\/kb\/symantec-tamper-protection-alert-adobearm-exe\/","title":{"rendered":"Symantec Tamper Protection Alert &#8211; AdobeARM.exe"},"content":{"rendered":"<p>Adobe ARM is the Adobe Reader Manager.&nbsp; ARM is the update manager for Adobe Reader that automatically opens on Windows start-up. This program notifies you of updates and downloads to keep you software up to date.&nbsp; It is not uncommon for this process to trigger a Symantec Tamper Protection Alert similar to the following:<\/p>\n<p><a href=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-tamper-adobearm-alert.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-785\" src=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-tamper-adobearm-alert-300x197.jpg\" alt=\"\" width=\"300\" height=\"197\" srcset=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-tamper-adobearm-alert-300x197.jpg 300w, https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-tamper-adobearm-alert.jpg 441w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Currently, we have seen this alert only on Windows machines using SEP 12.&nbsp; Specifically, Windows XP, and Windows 7 have popped these up.&nbsp; Over a short amount of time, these can become a little annoying, so I am including some instructions on how to add a Symantec Program Exception to ignore the AdobeARM.exe alerts.<\/p>\n<p>First, open up Symantec Endpoint Protection from your start menu.&nbsp; You will soon see a screen that looks like the following.&nbsp; From here, click on the &#8216;Change Settings&#8217; item on the left hand side.&nbsp; Now choose the &#8216;Configure Settings&#8217; button in the &#8216;Exceptions&#8217; area:<\/p>\n<p><a href=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-admin-menu.jpg\"><\/a><\/p>\n<p>From here you will be shown a list of your current exceptions (probably empty at first &#8211; the following screen shot shows the screen after adding the exception).&nbsp; You will now click on the &#8216;Add&#8217; button and choose &#8216;Program Exception&#8217; from the drop down list.<\/p>\n<p><a href=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-exception-list.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-783\" src=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-exception-list-300x236.jpg\" alt=\"\" width=\"300\" height=\"236\" srcset=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-exception-list-300x236.jpg 300w, https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-exception-list.jpg 576w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>You will need to now browse to the location of the AdobeARM.exe program.&nbsp; This is usually located in the following location, although you will want to confirm this from the original Tamper Protection Alert.<\/p>\n<p><em>C:\\Program Files\\Common Files\\Adobe\\ARM\\1.0\\AdobeARM.exe<\/em><\/p>\n<p>Once you browse and select that file you will click on the &#8216;OK&#8217; button.<\/p>\n<p><a href=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-select-program.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-784\" src=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-select-program-267x300.jpg\" alt=\"\" width=\"267\" height=\"300\" srcset=\"https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-select-program-267x300.jpg 267w, https:\/\/cnsit.colostate.edu\/kb\/wp-content\/uploads\/2012\/04\/symantec-select-program.jpg 317w\" sizes=\"auto, (max-width: 267px) 100vw, 267px\" \/><\/a><\/p>\n<p>You have now added this exception and Symantec should not longer complain.&nbsp; Let us know if there are any additional details you learn or if this alert shows up on a previously unreported platform.&nbsp; Enjoy!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adobe ARM is the Adobe Reader Manager.&nbsp; ARM is the update manager for Adobe Reader that automatically opens on Windows start-up. This program notifies you of updates and downloads to keep you software up to date.&nbsp; It is not uncommon for this process to trigger a Symantec Tamper Protection Alert similar to the following: Currently, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10,16],"tags":[],"class_list":["post-781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-security","category-windows"],"_links":{"self":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/comments?post=781"}],"version-history":[{"count":1,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/781\/revisions"}],"predecessor-version":[{"id":3718,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/posts\/781\/revisions\/3718"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/media\/786"}],"wp:attachment":[{"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/media?parent=781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/categories?post=781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cnsit.colostate.edu\/kb\/wp-json\/wp\/v2\/tags?post=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}