GlobalProtect VPN

By Evan Campbell
Published on March 9, 2022 1:02 pm MT
Updated on August 2, 2022 9:25 am MT
Posted in General CNSIT, General Computing, Internet & Networking

Virtual Private Network (VPN) technology is an essential tool in today’s online world.  Generically, VPNs extend a private network and make it available on a public network.  For CSU, when connected to our GlobalProtect VPN, you are able to access on campus resources from an off campus location.

CSU’s VPN implementation also uses DUO 2 Factor authentication.  When connecting to the VPN, you will be required to provide secondary factor authentication.  More information on setting up and using DUO can be found here: https://www.acns.colostate.edu/duo

Some additional “Best Practices” for DUO can be learned about with this article: https://cnsit.colostate.edu/kb/duo-best-practice

Manual Install

To install the GlobalProtect VPN you will need to first visit https://gateway.colostate.edu. You will need to sign in using your CSU NetID credentials and DUO to access this page. Once you are logged in to this page you will see the following button/link for “Download the GlobalProtect Agent” in the top right of the page.

Once the installer is downloaded, you can double click on that and walk through the default installation.

Setting Up for PC

Once the software is installed on your computer you will see this icon in your tray in bottom right hand corner of your screen (pic below)

When you first click on the icon in your tray it will ask for a server to connect to and you will want to input “gateway.colostate.edu

Now that it is pointed to the correct server restart your computer

Check to make sure the VPN is pointed to gateway.colostate.edu after restarting and if so click the connect button

This will launch a sign in screen where you will sign in with your NetID and NetID password (pic below)

Once your NetID and NetID password are signed in it will ask you to confirm through DUO 2-factor authentication.

Once you’ve confirmed through DUO you are connected to CSU servers through GlobalProtect.

The icon will look like this in your tray when you’re connected successfully to CSU servers (pic below)

Setting Up for Mac

Click the Globe Icon at the top of the screen and enter gateway.colostate.edu for the portal address. If the GlobalProtect icon does not display on your top bar, email us at cnsit@colostate.edu (or, if you are on campus, create a ticket at https://cnsit.colostate.edu/help). (pic below)

Once the VPN is pointed to gateway.colostate.edu and you click on connect you will get a pop up where you will enter your NetID and password as well as authenticate through DUO (pics below)

Depending on version of macOS you may receive the following popup message “Filter Network Content”. If you do, Click on Allow to complete the GlobalProtect client/agent installation.

Loose Ends

Once the GlobalProtect VPN is up and running, you may want to uninstall the old Pulse Secure VPN client. To do so, simply follow these directions: https://cnsit.colostate.edu/kb/how-to-uninstall-pulse-secure-vpn-client

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