Colorado State University

After resetting your CSU NetID password we occasionally hear from folks that their wireless devices have a hard time connecting back to the CSU-NET wifi while on campus. This is sometimes caused by an existing wireless profile for CSU-NET which is trying to use the saved password, which is now old. The simple trick to getting back in business is usually to remove this known network by manually “forgetting” it through some network settings. We have compiled a list of devices and operating systems to help you remove and reconnect to CSU-NET. Enjoy!

Windows

Forget Wifi Network

On your laptop or PC, in the lower right corner of your screen you will see the wifi symbol (it maybe in the extended tool tray, click the little up arrow and the pop up menu will have the wifi icon). Left click on the icon.

A list of wifi networks will pop up, find csu-net and right click on it. A drop down menu will appear, choose Forget Network

Go back to the wifi icon and right click to bring up the wifi list

csu-net will appear automatically in the list and choose connect

Enter your your eid name and new password

If it doesn’t connect, check if you are typing in your new password correctly

If you are still having issues, please send us a trouble ticket here: https://cnsit.colostate.edu/help/

MacOS

Forget Wifi Network

At the top of your Mac screen, click the wifi icon and select Open Network Preferences

Click Advanced

Click on the csu-net wifi network in the list to select it

Click the minus (-) sign below the list and this will remove csu-net from the list

Click Ok

Click Apply

Add Wifi Network

At the top of your screen, click the Wifi symbol at the top

Select Open Network Preferences

Click Wi-Fi on the left side

On the right side pane click on the field next to Network Name

Click on the csu-net network

Enter your NetID name and new password

If it doesn’t connect, check if you are typing in your new password correctly

If you are still having issues, please send us a trouble ticket here: https://cnsit.colostate.edu/help/

Iphone

Forget Wifi Network

Go to Settings > Wifi

On the right side of the of the csu-net network tap the info button (looks like a small “i” with a circle around it)

Tap Forget This Network

Tap Forget (this will pop up)

Add Wifi Network

Your iphone will automatically check for active wifi connections. In a few seconds you will see the csu-net wifi network reappear. Tap it and sign in with your NetID name and new password

If it doesn’t connect, check if you are typing in your new password correctly

If you are still having issues, please send us a trouble ticket here: https://cnsit.colostate.edu/help/

Android

Forget Wifi Network

Open Settings > Wifi

Tap and hold the csu-net network and select Forget Network

Add Wifi Network

Open settings > Wifi

Turn off Wifi and turn back on again. The csu-net network will reappear, tap on it

Enter your NetID name and new password

If it doesn’t connect, check if you are typing in your new password correctly

If you are still having issues, please send us a trouble ticket here: https://cnsit.colostate.edu/help/