Category Archive: Knowledge Base

By Ross Madden
March 20, 2012 1:35 pm MT
Posted in Knowledge Base, Software

Special departmental software licensing varies across CNSIT departments.  Please refer to your department when assessing software availability.  The following licenses are available for university owned equipment only, unless otherwise noted. Biology Adobe Acrobat (Faculty and Staff users only) Microsoft Office (https://m365.cloud.microsoft/apps) Matlab (See below) Biochemistry and Molecular Biology Adobe Acrobat (Faculty and Staff users only) Microsoft […]

By Ross Madden
March 19, 2012 1:04 pm MT
Posted in Knowledge Base

Please use a short and informative subject line that briefly describes your question or problem. Bad: “HAVE COMPUTER PROBLEM!! NEED HELP NOW!!!” Good: “Computer won’t boot – restarts automatically” Bad: “Can’t print!” Good: “Error message when trying to print to MRB3161011PRN01 from Photoshop.” Describe your question or problem with as much detail as you can. […]

By Ross Madden
January 1, 2012 9:03 am MT
Posted in Knowledge Base, Printing

First, let me first explain that both of these Operating Systems are no longer supported, and should not be plugged in to the Internet.  They are no longer receiving patches and for the good of the data contained on these machines, you should be upgrading.  Please review the following information (https://cnsit.colostate.edu/kb/windows-xp-office-2003-end-of-microsoft-support) and get in touch […]

By Ross Madden
January 1, 2012 9:02 am MT
Posted in Knowledge Base, Printing

First, let me first explain that both of these Operating Systems are no longer supported, and should not be plugged in to the Internet.  They are no longer receiving patches and for the good of the data contained on these machines, you should be upgrading. The following directions will instruct you on how to connect […]

By Ross Madden
January 1, 2012 9:02 am MT
Posted in Knowledge Base, Printing

The following directions will instruct you on how to connect a Mac OS X computer to a network printer. While these directions were developed using Mac OS X.7 (10.7 – Lion) older versions of OS X will be similar but not exact. A network printer is a printer that connects directly to the Internet via […]

By Ross Madden
October 21, 2011 1:11 pm MT
Posted in Knowledge Base, Printing

General Information Model: HP Designjet T1700Location: Chemistry Building Room B204Paper: Roll of 42″ HP Heavyweight Coated Paper Printing Directions Sign into the computer with your CSU NetID by choosing “Other user” from the login screen. Open the “HP Click” folder on the desktop and double click the “HP Click” application. HP Click will begin to […]

By Ross Madden
September 26, 2011 1:06 pm MT
Posted in General Computing, Knowledge Base

First, a few notes on using the BMB PDF Order form. Adobe PDF Reader or Professional is the required PDF software for this order form. You can download Adobe Acrobat Reader for free at the following URL: http://get.adobe.com/reader An order template is simply a saved copy of the BMB Order form that contains pre-populated data. […]

By Ross Madden
May 4, 2011 1:05 pm MT
Posted in Internet & Networking, Knowledge Base

Here’s a cheat sheet for Samba syntax – used to mount SMB/Linux/Windows shares on Windows, OSX, and Linux systems: Basic form: smb://[[[authdomain;]user@]host[:port][/share[/dirpath][/name]]][?context] UNC FORM  URL FORM \\host\share  smb://host/share \\host\share\dirpath smb://host/share/dirpath \\host\share\dirpath\filename  smb://host/share/dirpath/filename Examples: smb://host/share/ smb://host/share/dirpath smb://host/share/name smb://host/share/dirpath/name smb://WORKGROUP@host/share smb://WORKGROUP;User@host/share Usually the name of the share must be specified. Shared disks are specified with a trailing […]

By Ross Madden
October 7, 2009 8:44 am MT
Posted in Internet & Networking, Knowledge Base

Windows 7 (please tell me you are not running this any more …) – Click the Start icon – Click Control Panel – Select Large icons for the View – Click Network and Sharing Center – Select Change Adapter Settings from the list on the left hand side – Right click on the connection you […]

By Ross Madden
May 7, 2009 11:20 am MT
Posted in Internet & Networking, Knowledge Base

Before requesting help from CNSIT, make sure that this jack is indeed inactive.  First, the jack must be a RED jack – any other color is either a building relic or a voice line rather than a data line.  To test that this RED jack is off, all you need to do is simply plug […]

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