Category Archive: Knowledge Base

By Ross Madden
September 9, 2017 12:03 pm MT
Posted in Apple, General CNSIT, General Computing

Backing up your Macintosh computer through Time Machine is super simple.  Apple has a great write-up on the topic which only requires an inexpensive external hard drive which can be purchased from any local or online computer hardware retailer.  Enjoy! https://support.apple.com/en-us/ht201250

By Ross Madden
September 9, 2017 11:54 am MT
Posted in General CNSIT, General Computing, Windows

I came across this very nice article about backup up a Windows 10 machine.  This can be accomplished with an inexpensive external hard drive from any local or online computer hardware retailer.  Enjoy! https://www.windowscentral.com/how-make-full-backup-windows-10

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By Ross Madden
August 8, 2017 3:18 pm MT
Posted in General CNSIT, General Computing, Internet & Networking

I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! Card Readers Card readers are currently being worked on by facilities.  Some work, some do not.  We will keep the department updated, and alert everyone via the departmental e-mail list once these are […]

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By Ross Madden
July 11, 2017 3:12 pm MT
Posted in General CNSIT, General Computing, Internet & Networking

I would like to use this post to maintain some important information regarding IT and the impending move to the new Building! Card Readers Card readers are currently being worked on by facilities.  Some work, some do not.  We will keep the department updated, and alert everyone via the departmental e-mail list once these are […]

By Ross Madden
May 2, 2017 11:07 am MT
Posted in Knowledge Base, Tips and Tricks, Windows

We have noticed a bug in the update process for Windows 7 SP1 machines.  The pattern we see is when a machine hasn’t run updates since before October 2016, and when a current update is started, we sit on the “Checking for Updates” step for what could be hours and hours.  One solution is to […]

By Ross Madden
January 24, 2017 2:30 pm MT
Posted in Apple, General CNSIT, General Computing, Knowledge Base, Tips and Tricks, Windows

Is your hard drive in the red and you have no idea where all that space is being consumed?  We often use the following free programs to interpret this mysterious phenomenon.  These utilize a type of graph called a Treemap, which attempts to visualize the files in blocks.  The larger the block, the more space […]

By Ross Madden
September 14, 2016 10:54 am MT
Posted in General CNSIT, Knowledge Base

In an effort to improve the CNSIT support experience, I have put together the following reasons for using our CNSIT ticket system instead of a direct email.  So, read through this article, and be sure to submit a CNSIT ticket when you next need support!  It is way faster and more convenient for both CNSIT […]

By Ross Madden
August 15, 2016 1:24 pm MT
Posted in General CNSIT, Internet & Networking, Knowledge Base, Tips and Tricks

Your CSU NetID Account Your CSU NetID is your university wide username.  This, in combination with your CSU password, is what you will use to gain access to almost all resources you have access to. CSU VPN and DUO 2-Factor Authentication Access to most services will now require the use of 2-Factor authentication.  Immediately after […]

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By Ross Madden
May 18, 2016 3:51 pm MT
Posted in Apple, Pangea

UPDATE for Max OS X 10.12 “Sierra” and newer! Apple has removed the “Anywhere” option from the security options described below.  So, we need to open up the Terminal App (this is found in the Applications->Utilities folder) in order to re-enable this.  Once the Terminal App is opened, run the following command:  You will need […]

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By Ross Madden
March 31, 2016 9:26 am MT
Posted in Apple, Pangea

There is a default Finder setting on all new Macintosh computers, that prevent networked servers from showing up as icons on the desktop.  Since Pangea is a networked server, we often receive help requests asking why Pangea isn’t connecting when using the connection app.  It turns out, Pangea is actually connecting successfully, it is just […]

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