Category Archive: Apple

By John Purdy
August 28, 2023 10:39 am MT
Posted in Apple, Software, Tips and Tricks

On some newer Mac devices with M1/M2 chips, running OSX 13.4+, and Echo360 v6.0.773043798+, Echo fails to load its Software Capture application. It will get stuck in a cycle of “applying updates” and then “encountering an error”. Please try the following steps to resolve this: 1. Launch the Terminal application on the Mac.2. Copy/Paste this into […]

By Ross Madden
October 14, 2022 11:03 am MT
Posted in Apple

Network drive access can be obtained in three simple steps, provided you don’t mind having to repeat those steps if the connection drops, you restart your Mac, or the device is disconnected: In Finder, either hit Command+K to bring up “Connect to Server” or click Go > Connect to Server Enter the path of the […]

By Aaron Vanasse
June 16, 2022 10:38 am MT
Posted in Apple, Calendars, Featured, General CNSIT, General Computing, Knowledge Base, Tips and Tricks, Uncategorized, Windows

Open a browser and in the address bar at the top type Login to the Microsoft Office365 portal with your eid/netid email and eid/netid password Once you are logged in to the portal, on the left side of the page, select the Outlook icon Select the Calendar Icon in the top left of the page […]

By Aaron Vanasse
April 19, 2022 10:21 am MT
Posted in Apple, General CNSIT, Knowledge Base, Tips and Tricks, Uncategorized, Windows

Windows Open a command prompt by typing “cmd” into the windows search bar In the command prompt window type: wmic bios get serialnumber The serial number will be displayed in the cmd output MacOS Click the apple icon in the top left of your screen Choose “About this Mac” A box will pop up with […]

By Aaron Vanasse
January 31, 2022 4:25 pm MT
Posted in Apple, General CNSIT, General Computing, Knowledge Base, Software, Windows

If you have data that is best shared and edited amongst a team of people you may want to consider a SharePoint site. Some of the benefits: Included with M365 Apps for zero cost to you One consolidated and collaborative location for multiple users to store data safely and quickly on the cloud As an […]

By Evan Campbell
November 4, 2021 12:16 pm MT
Posted in Apple, E-mail, Knowledge Base

If you have been using folders under the On My Computer tab in Outlook for Mac to store emails and want to move those folders to your Exchange inbox in order to be able to access them in as well as other Outlook installs this guide will show you how to move the folders […]

By Evan Campbell
October 4, 2021 2:59 pm MT
Posted in Apple, General CNSIT, Security, Security News

Now that you have one DUO device registered for 2-factor authentication let’s get a second one setup so that if anything happens to the first device you’re not locked out of email or Teams!  Here are a few examples of good secondary devices to register. If you have an office phone you can register it’s […]

By Evan Campbell
April 12, 2021 9:55 am MT
Posted in Apple, E-mail, General CNSIT

If you save emails to local mailboxes on your computer and need to free up some space on your hard drive you can move the emails back to the Exchange server as a safe storage space that is also accessible on any device which has your Colorado State email account synced. These instructions will guide […]

By Ross Madden
June 24, 2020 10:24 am MT
Posted in Apple, General CNSIT, Knowledge Base, Software, Windows

Starting with version 2020, Adobe Acrobat DC Pro is changing how it activates its licensing. Previously, we used a serialized license where we would enter in a serial number to activate the software. CSU has now moved to a named user license where users will authenticate as themselves in order to activate Adobe Acrobat DC […]

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By Ross Madden
October 8, 2019 11:39 am MT
Posted in Apple, General CNSIT

Another year, another version of MacOS. As is typical, the initial release of MacOS arrives along a bumpy path. Also, as always, CNSIT recommends waiting on the first release of any new version of MacOS. Typically, many issues are fixed with the .1 release (10.15.1 in this case). We will use this article to document […]

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