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Category Archive: Knowledge Base
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By Evan Campbell
September 11, 2020 11:17 am MT
Posted in General CNSIT, Internet & Networking, Knowledge Base
By Evan Campbell
September 11, 2020 11:17 am MT
Posted in General CNSIT, Internet & Networking, Knowledge Base
We have been seeing VPN internet issues from people who have certain models of HP laptops due to their wireless chipsets. If you have been experiencing issues with internet slowness while connected to the Pulse Secure VPN this process should eliminate that issue. Type “Control Panel” in your search bar and click on the app […]
Close all Microsoft applications Go to the Windows icon in the lower left corner of your desktop Type in Control Panel Select Control Panel In the top right corner of the Control Panel select “View By: Small Icons” Select Programs and Features Scroll through the list of applications until you see Microsoft Office Right click […]
By Evan Campbell
August 20, 2020 3:21 pm MT
Posted in CNS Computer Lab, General CNSIT, Knowledge Base, Tips and Tricks
August 20, 2020 3:21 pm MT
Posted in CNS Computer Lab, General CNSIT, Knowledge Base, Tips and Tricks
Orient the document to the top left corner of the scanner Close the lid and push the button to the left of the light on front of scanner Select Windows Fax and Scan Application After the document is scanned it will be displayed in the app as “Image” Double click on “Image” to open it […]
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By Ross Madden
August 3, 2020 12:53 pm MT
Posted in CNS Computer Lab, General CNSIT, Printing
By Ross Madden
August 3, 2020 12:53 pm MT
Posted in CNS Computer Lab, General CNSIT, Printing
In an effort to cut down on the requirement for in person printing in the CNS Computer labs, a technology called “Mobility Print” has been set up which allows students to set up their own device for printing in select locations (termed “Bring Your Own Device” or BYOD). IMPORTANT: The main requirement for BYOD printing […]
If you have not already, you will need to request a Zoom license from RAMtech before setting up a CSU Zoom account https://csusystem.freshservice.com/support/catalog/items/120
By Ross Madden
June 24, 2020 10:24 am MT
Posted in Apple, General CNSIT, Knowledge Base, Software, Windows
June 24, 2020 10:24 am MT
Posted in Apple, General CNSIT, Knowledge Base, Software, Windows
Starting with version 2020, Adobe Acrobat DC Pro is changing how it activates its licensing. Previously, we used a serialized license where we would enter in a serial number to activate the software. CSU has now moved to a named user license where users will authenticate as themselves in order to activate Adobe Acrobat DC […]
After uploading a video to Microsoft Stream you can use the permissions and sharing features to make the video available to a course of your choosing. You can access Microsoft Stream by logging into https://portal.office.com/ and selecting Stream from the list of apps. Navigate to the “My Content” drop down menu and select “Videos” Navigate […]
This content is marked deprecated
By Evan Campbell
May 19, 2020 11:26 am MT
Posted in General CNSIT, Knowledge Base, The Cloud
By Evan Campbell
May 19, 2020 11:26 am MT
Posted in General CNSIT, Knowledge Base, The Cloud
Saving data to the cloud and/or an external drive to be analyzed at home will be key in helping labs maintain social distancing. If you have an external drive these programs provide another location to backup data free of charge that can be accessed anywhere with an internet connection. These directions cover the web interfaces […]
In the world today, working from home can be necessary. Whether you are under the weather and need to quickly respond to something as if you were on campus, or need to stay abreast of the work day while caring for the kiddos during a teacher work day, the ability to access and address work […]
By Ross Madden
November 12, 2019 9:35 am MT
Posted in General CNSIT, Knowledge Base, The Cloud, Tips and Tricks
November 12, 2019 9:35 am MT
Posted in General CNSIT, Knowledge Base, The Cloud, Tips and Tricks
Below are instructions for configuring RStor to provide access to others within CNS or at CSU. Please substitute your RStor folder/Group name everywhere you see “RStorGroup.” At first, only the original owners and members you have access to this folder. These were set in place when your RStor account and Group Share was created. Should you […]
